What to do in the event of a sewer backup?
Property owners experiencing a sewer backup may call (320) 395-2646 between the hours of 8:00 a.m. and 4:00 p.m., Monday thru Friday. After 4:00 p.m. and on weekends, residents may call the Sheriff's Office at (320) 864-3134. City crews will be dispatched to assess the situation.
If it is determined that no blockage or restrictions exist in the City's sanitary sewer system, the property owner is advised to contact a professional plumber or drain cleaning service to have the private sewer service inspected. The City cannot make a recommendation for drain cleaning services. A property owner may wish to obtain several estimates.
Property owners should be aware, if the problem is in the private sewer line, the property owner is responsible for correcting the problem. The owner of the property is responsible for maintaining and cleaning the sewer line from the building to the City's sewer main, including the connection on the sewer main.
Many homeowners' insurance policies exclude damage resulting from sewer backups. However, some insurance companies do provide sewer backup coverage. If you are concerned about the possibility of a sewer backup and want to insure that you are covered, the City urges you to check with your home insurer regarding the availability of sewer backup insurance.